Mahaska Health Partnership joins hospitals across the United States in celebrating National Healthcare Week, May 9-15. It is the largest healthcare event that celebrates the hospital’s providers and staff, services and history.
A hospital is more than a place where people go to heal, it is part of the community that fosters health and represents hope. From providing treatment and comfort to the sick, to welcoming new life into the world, hospitals are central to a healthy and optimistic community.
“National Healthcare Week, first and foremost, is a celebration of people,” MHP CEO Jay Christensen said. “We’re extremely proud of each member of our staff and we know the important role they play in extending a sense of trust to our patients and our communities.”
According to Christensen, healthcare has a personal and very powerful role in the lives of every member of the community. At MHP, National Healthcare Week gives the health system an opportunity to connect with people and celebrate the great things happening everyday with our patients and their families.
This year, Christensen and his senior team issued a “CEO Service Challenge” to significantly raise the bar on patient satisfaction. “The focus was always about our patients. We wanted to continue improving on our patients’ impressions of the services they receive at Mahaska Health Partnership,” he explained.
To measure patient satisfaction, MHP uses Press Ganey, the industry's recognized leader in healthcare performance improvement. Press Ganey works with more than 10,000 healthcare organizations nationwide, including 50% of all U.S. hospitals, to improve clinical and business outcomes.
Christensen and the senior team set the bar high; to achieve a combined ranking (comparing our score against the scores at other hospitals) in the 80th percentile on patient satisfaction from surveys sent to Inpatient, Outpatient, Emergency Department, Ambulatory Surgery and the Medical Practice patients. The score includes the total patient experience, from registration, cleanliness of the facility and quality of food to friendliness and helpfulness of staff and how family members are treated.
In the two months of the CEO Service Challenge, MHP not only achieved that goal, they surpassed it and reached the 85% level, and the numbers continue to rise. “In March, each surveyed area had a mean or raw score above 90%. That’s the caliber of staff we have at MHP.”
Christensen said that MHP has a lot to celebrate during Healthcare Week, including forward progress to the planned building addition to house Surgery, Inpatient Services and the Birthing Center. The construction will be financed with a direct loan of $23,015,000 from the USDA. Construction is expected to begin in the fall.
“We believe we have the best project at the best financing to offer the best healthcare facility for our county,” Christensen said. “We know we have an excellent medical staff and outstanding healthcare providers. We are very excited to be building a facility that matches the excellence of our staff; which gives us one more thing to celebrate.”