Your safety is our top priority.

Mahaska Health is and remains a safe place to seek care, and our team is ready to deliver the care you need. We have implemented measures to keep patients and visitors safe so you can focus on getting the answers and care you deserve.

We have compiled some information here to keep you informed about changes made at Mahaska Health. If you have questions, we encourage you to call before your visit to ensure you’re aware of any additional processes put in place for your visit.

When you visit Mahaska Health, you’ll see:

Visitor Restriction Guidelines for Mahaska Health:

Visitor restrictions are temporary and subject to change as necessary.

Mahaska Health Visitor Policy
Last Reviewed: April 20th 2021

For the safety of our patients and care teams, Mahaska Health has implemented the following visitor policy that pertains to all patients admitted to the hospital. All patients will be allowed to have two support persons, designated upon admission. To put our patient’s needs first, we have a zero-tolerance policy for those unwilling to comply with these parameters.

Support Person Guidelines for Hospitalized Patients:
Hospitalized patients will be allowed to identify two individuals as their support people. Both individuals are allowed to visit following the criteria below:

  • Patients must identify their support persons upon admission or as soon as they are able to after admission:
  • Up to two approved support persons are allowed to visit during day and evening shifts.
  • One approved support person is allowed to stay overnight with the patient.
  • Each support person will be required to be screened and checked-in each day at a hospital entrance (Door 4 and Door 5). At check-in, support persons will be given a wrist band that must be worn at all times while on the Mahaska Health campus. If the support person leaves and returns during the same day, they will be required to show the Screening Team member their wrist band to return to the patient’s room.
  • The support person will be screened for symptoms of COVID-19 and must be free from any signs of illness.
  • The support person will be required to wear a face mask the entire time they are on the Mahaska Health campus, including the patient’s room.
  • The support person must remain in the patient’s room as appropriate.
  • Support persons must be age 18 and older.
  • Patients with confirmed or suspected COVID-19 will not be allowed to have support persons except in the case of End of Life Care where up to two individuals will be allowed at a time; caregivers may rotate at the discretion of the Mahaska Health Care Team.
  • Visitors under the age of 18 may be allowed in this case, also at the discretion of the patient’s care team.
  • Patients without confirmed or suspected COVID-19 that are receiving End of Life Care, may have additional support persons visit at any given time at the discretion of the Mahaska Health Care Team.
  • In Maternity Services (Labor, Delivery, Postpartum): Up to two designated support persons will be allowed in the patient’s room to support the patient.
  • Support Person Guidelines for Outpatient Departments:
Support Persons must follow the same guidelines as for hospitalized patients; be at least 18 years of age, wear a face mask, remain in the patient’s room as appropriate, and be free from any signs of illness.
  • Patients being treated in the Emergency Department, Outpatient Areas, and Clinics: The patient may have one support person. Additional support persons are at the discretion of the Mahaska Health Care Team based on the patient’s condition. If the patient is a minor, under the age of 18: Up to two parents/legal guardians at a time will be allowed.
  • Surgery patients may have up to two support persons in the Same Day Surgery area.

Mahaska Health is dedicated to caring for you and your family. Thank you for your support and patience with the Mahaska Health Team during this time. We are committed to bringing you compassionate, expert care.

Patient and Visitor Information

What to Expect During Your Appointment

The quality and compassionate care you have come to expect from Mahaska Health has not changed. You can feel confident and safe during your appointment knowing we take added steps to ensure your well-being:

  • Nurses, providers, and other hospital employees will be masked
  • Waiting rooms and exam rooms are arranged for appropriate social distancing
  • The care team practices frequent and thorough hand washing.

Screenings and Entry

All patients and visitors at Mahaska Health facilities must complete a screening prior to entry. After screenings, patients and visitors will be directed to the correct entrance.

Patients should arrive 15-20 minutes prior to their appointment to accommodate screenings.

Safe Care at Mahaska Health 1

(Click to Enlarge)

Do I need to wear a mask to the hospital?Safe Care at Mahaska Health 2


To reduce community spread of COVID-19, Mahaska Health is requiring all patients and visitors to wear a fabric mask or face covering to appointments, except for children under the age of two, patients with difficulty breathing, or patients who are unconscious, incapacitated, or otherwise unable to remove a mask with out assistance.

Fabric masks are available upon entry to the hospital for your convenience.


Mahaska Health’s Telehealth care options offer virtual appointments for a variety of acute and chronic health conditions.

Find out more.