Your safety is our top priority.

Mahaska Health is and remains a safe place to seek care, and our expert care teams are ready to deliver exceptional care for you and your family. Our mission is focused on you with your health and safety as our top priority.

We have implemented carefully designed safety measures and precautions to keep our patients, our team, and our visitors safe. If you have questions, we encourage you to call before your visit to ensure you’re aware of any additional processes put in place for your visit.

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When you visit Mahaska Health, you’ll see:

Visitor Restriction Guidelines for Mahaska Health:

Visitor restrictions are temporary and subject to change as necessary.

Mahaska Health Visitor Policy

Updated: September 15th, 2021

For the safety of our patients and care teams, Mahaska Health has implemented the following visitor policy that pertains to all patients admitted to the hospital. All patients will be allowed to have two support persons, designated upon admission. To put our patient’s needs first, we have a zero-tolerance policy for those unwilling to comply with these parameters.

Visitor/Support Person Guidelines for Hospitalized Patients:

Hospitalized patients will be allowed to identify two individuals as their support people, but only one approved support person is allowed per day between the hours of 9:00 AM – 7:00 PM.

  • Patients must identify their support people upon admission or as soon as they are able to after admission:
  • Only one approved support person is allowed each day.
  • Visitation hours are limited to 9:00 AM – 7:00 PM.
  • Each support person will be required to be screened and checked-in each day at a hospital entrance (Door 4 and Door 5). If the support person leaves and returns during the same day, they will be required to repeat the screening process.
  • The support person will be screened for symptoms of COVID-19 and must be free from any signs of illness.
  • The support person will be required to wear a face mask the entire time they are on the Mahaska Health campus, including the patient’s room.
  • The support person must remain in the patient’s room as appropriate.
  • Support persons must be age 18 and older.
  • Patients with confirmed or suspected COVID-19 will not be allowed to have support persons.
  • End of Life Care: Two caregivers will be allowed at a time; caregivers may rotate at the discretion of the Mahaska Health Care Team. Visitors under the age of 18 may be allowed in this case, also at the discretion of the patient’s care team.
  • In Maternity Services (Labor, Delivery, Postpartum): One designated caregiver and one Doula/outside birth coach will be allowed in the patient’s room to support the patient.

Support Person Guidelines for Outpatient Departments

Walk In-Adult patients – no visitors unless a caregiver is needed. If the patient is a minor under 18, may have one parent/legal guardian. Additional are at discretion of Mahaska Health team.

Support Persons must follow the same guidelines as for hospitalized patients; be at least 18 years of age, wear a face mask, remain in the patient’s room as appropriate, and be free from any signs of illness:

  • Patients being treated in Outpatient Areas and Clinics: The patient may have one support person. Additional support persons are at the discretion of the Mahaska Health Care Team based on the patient’s condition. If the patient is a minor, under the age of 18: Up to two parents/legal guardians at a time will be allowed.
  • Emergency Department and Surgery patients may have up to two support persons in their respective areas.

Patient and Visitor Information

What to Expect During Your Appointment

The quality and compassionate care you have come to expect from Mahaska Health has not changed. You can feel confident and safe during your appointment knowing we take added steps to ensure your well-being:

  • Nurses, providers, and other hospital employees will be masked
  • Waiting rooms and exam rooms are arranged for appropriate social distancing
  • The care team practices frequent and thorough hand washing.

Screenings and Entry

All patients and visitors at Mahaska Health facilities must complete a screening prior to entry. After screenings, patients and visitors will be directed to the correct entrance.

Patients should arrive 15-20 minutes prior to their appointment to accommodate screenings.

Our walk-in clinic, like many other Iowa hospitals, are experiencing some longer than normal wait times. We appreciate your patience and understanding at this time. We are doing all we can to ensure you are seen as quickly as possible while maintaining the highest quality of care for all of our patients.
If you have an emergency, please call 911, and if you feel that your symptoms are emergent, please don’t wait to seek care.

Our Walk-In Clinic is open at Door 4 from 7am-6:30pm Monday through Friday and 8am-4pm on Saturday and Sunday.

Our Primary Care Clinics are available as well and if you need to be seen by your primary care provider or would like to establish care with one of Mahaska Health Family Medicine Physicians, please call us at 641-672-3360 to schedule an appointment in our clinic.

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Do I need to wear a mask to the hospital?Safe Care at Mahaska Health 3


To reduce community spread of COVID-19, Mahaska Health is requiring all patients and visitors to wear a fabric mask or face covering to appointments, except for children under the age of two, patients with difficulty breathing, or patients who are unconscious, incapacitated, or otherwise unable to remove a mask with out assistance.

Fabric masks are available upon entry to the hospital for your convenience.


Mahaska Health’s Telehealth care options offer virtual appointments for a variety of acute and chronic health conditions.

Find out more.