myMHP

Mahaska Health’s patient portal, myMHP, gives you immediate access to your health information. This is helpful in an emergency or at
appointments with a specialist. Access includes the ability to view an updated medication list and summary from your recent visit
with your primary care provider. It’s all at your fingertips in myMHP.

What is myMHP?
This is a patient portal provided by Mahaska Health to give you electronic access to your personal health information from your personal internet device. The portal provides access to pertinent health information such as past lab tests, medications and vitals as well as your continuity of care documents which can be helpful as you manage your health and well-being among multiple providers.

How do I sign up?
Simply request a PIN from Mahaska Health. You can ask any Registration staff, call us at: 641.672.3200 or email: mymhp@mahaskahealth.org. Once you have your PIN, visit mahaskahealth.org/myMHP to login and create your account.

I don’t see an email from Mahaska Health?
The email will come from this address: noreply@patientportal.net, please check your junk or spam mail. If you still cannot find the message, please contact us at: 641.672.3200 or mymhp@mahaskahealth.org for assistance.

I forgot to enter my PIN and now I don’t have it, what do I do?
Mahaska Health can retrieve your PIN for you, please contact us at: 641.672.3200 or mymhp@mahaskahealth.org for assistance.

Can I view my family member’s health information?
Parents or guardians should first sign up their own personal myMHP access. Once activated, access for affiliated members can be requested through the portal “My Account” tab. Feel free to contact us at: 641.672.3200 or mymhp@mahaskahealth.org for assistance.

What documents are of most importance to me?
Under Documents, click clinical documents. This link will open a printable or downloadable summary of care which is the perfect document to provide referring providers, family, etc. as a snapshot of your visit.

Why are items I changed in myMHP not reflected at check-in?
Your myMHP account is for your personal access to your health information; it is for your personal reference only. If you notice something incorrect in your chart, please alert us at your next visit.

My recent lab results are not in myMHP.
Lab results are published to myMHP four-seven days after they are finalized by your provider.

What can I message my provider for?
Messaging is a great way to communicate with your primary care provider between appointments. It’s important to understand, messaging is only for non-emergent questions or updates. It should not be used for anything that requires an answer sooner than 48 hours.

Is myMHP secure?
Mahaska Health takes the protection of your personal health information very seriously. The authorization process for obtaining access to myMHP is controlled through a secure invitation process, personal IDs and passwords. Please protect your login information once it has been set.

An authorized representative may gain access to another person’s myMHP account if that person grants proxy access or proper legal documents are provided.

Proxy access is used when a minor child or a dependent adult wishes to have someone else manage their myMHP account. Access can be granted through the completion of an Authorization for Proxy Access form or through the presentation of appropriate legal documentation such as a power of attorney.

For an authorization form or more information, utilize the links below. You may also contact us at: 641.672.3200 or mymhp@mahaskahealth.org for assistance.

Authorization for Representative Access to Patient Portal

What is proxy access?
Proxy access is when parents, legal guardians or those caring for patients with diminished decision-making capabilities gain access to a patient’s health record via myMHP.

Are there any age restrictions associated with this process?
For minor children, the age restriction is 12 years of age. After the child reaches age 12, they must complete an authorization for proxy access form to allow a parent or legal guardian access to their myMHP. For adults requiring assistance, an authorization for proxy can be completed or appropriate legal documentation such as a power of attorney will be accepted.

Why is there a restriction on access for children over the age of 12?
State law in Iowa mandates children ages 12 years and older be granted confidentiality related to certain healthcare services, unless they choose to disclose, such as through proxy authorization. Each state is different, and states such as Iowa make this provision only for selected types of treatment at selected ages within the 12-17 range. Even though the use of this confidentiality provision is quite rare, Mahaska Healthdoes not have the capability, at this time, to comply with the confidentiality request by a minor patient, and maintain an active proxy. Therefore, we are only able to offer proxy access to parents and legal guardians of patients in this age group when the proper legal documentation is presented.

What happens to proxy access when a child turns 12?
The person with proxy will no longer have access to the child’s chart. The child will have their own myMHP account created to which they can choose to grant proxy access to a parent or legal guardian. If your child wants you to continue to have access, he or she can complete a proxy authorization form to continue access to their account beyond age 12.

What if my 12 year old does not have an email address?
Mahaska Health can provide a temporary email address to establish an account to initiate proxy access. If the child wishes to maintain their own account, they will need to create an email account they plan to access.

What happens to proxy access when a child turns 18?
The person with proxy may no longer have access to the child’s chart. However, if your child wants you to continue to have access, he or she can complete a proxy authorization form to continue access to their account beyond age 18.

Who can request and receive access using this proxy process?
Children ages 12 and older who wish to have a parent or guardian manage their myMHP patient portal account may complete an authorization for proxy. In addition, children or adults who have limited decision making abilities or adults who prefer to have someone else manage their myMHP account may complete an authorization for proxy. If the child or adult is not able to complete the authorization for proxy, a durable power of attorney can be utilized.