Welcome to Mahaska Health

At Mahaska Health we are committed to exceptional customer service and health improvement, linking the science of medicine with the humanity of compassionate care.

If a hospital stay or visit is in your future, we will do everything possible to make your experience a pleasant one. When arriving at the hospital for a procedure or lab work, make your first stop the admissions desk at door #4. Staff will ensure you are registered, as well as direct you to the location of your appointment.

Visitors

At Mahaska Health, we recognize the healing power of friends and family. We encourage visitors of the patient’s choice to be present (following current visitor guidelines and restrictions) for emotional support and comfort while receiving services at our facilities.

 

Visiting Mahaska Health during COVID-19

To ensure the health and safety of our patients and team members, we have implemented temporary visitor restrictions, and our processes for coming to the hospital have changed. Please use the buttons below to find the most current information.

Visitor Check-In

At this time, all visitors must complete an in-car screening process prior to entering the hospital.

Upon your arrival to our campus, if it is between the hours of 6:00 am and 8:00 pm Monday through Friday or 8:00 am and 4:00 pm Saturday or Sunday; enter through entrance #4. If you are visiting outside these hours, please use the Emergency entrance #5 and staff will direct you.

Patients have the right to:

  • To accept visitors of their choosing for emotional support and comfort while receiving care. The visitors designated by the patient or support person may include, but not limited to, a spouse, a domestic partner (including a same sex domestic partner), another family member or a friend. The individual may or may not be the patient’s surrogate decision-maker or legally authorized representative.
  • The individual may or may not be the patient’s surrogate decision-maker or legally authorized representative.
    • Mahaska Health does not restrict, limit or otherwise deny visitation based on age, race, color, ethnicity, national origin, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation and gender identity or expression.
    • The term “support person” means an individual recognized verbally or in writing by the patient to make visitation determinations on behalf of the patient.
    • A “support person” includes but is not limited to a person who is the patient’s spouse, a domestic partner, adult child, a sibling of the patient, another family member of the patient, a same sex partner, a person with whom the patient is in a civil union, or a same sex marriage, a friend, or a person who has durable power of attorney in health care or a health care proxy for the patient documented in a manner recognized under state law.
    • Facility shall encompass inpatient and outpatient services available at Mahaska Health.
    • At the time of admission to Mahaska Health, the patient or support person will be:
      • informed of their right to receive visitors whom he or she chooses
      • informed how to withhold or withdraw consent to receive visits by individuals through notification of a staff member of their request at any time
      • provided notification using alternative communication services to accommodate patients and support persons with Limited English Proficiency, visual impairment or health literacy challenges
      • provided a copy of Mahaska Health’s patient rights and responsibilities in written format as well electronically on our website.
    • The patient’s visitors may be limited or restricted when clinically necessary to provide safe care to the patient and other patients. In the event of visitor limitation or restriction, an explanation will be provided to the patient or support person. The justified clinical restriction may include but not limited to such things as:
      • An order from a court limiting or restraining contact;
      • Behavior presents as direct risk or threat to the patient, hospital staff, or others in the immediate environment.
      • Infection control issues
      • Is medically or therapeutically contraindicated such as the patient needs rest or privacy.
      • The patient is undergoing clinical interventions that the treating health care professional believes to be in the best interest of the patient to limit visitors during that time.
      • Interferes with the care of other patients.
      • To provide a therapeutic milieu

An explanation for the limitation or restriction is provided to the patient or support person.

To protect our patients, visitors and staff, Mahaska Health has become a latex-safe environment and will no longer allow latex balloons in our facility, due to latex allergy concerns. We have no restrictions on mylar (foil) balloons.

Mahaska Health has taken this measure for safety concerns. Studies show that roughly six percent of the general population and up to 15 percent of healthcare workers are allergic to latex, with the higher rate among medical personnel due to longer periods of contact with natural rubber. The more often a person is exposed to latex, the greater his or her chance of developing an allergy.

The serious allergic reaction people suffer from latex allergies can be rapid in onset and is similar to those cause by foods such as peanuts. In extreme cases, anaphylactic shock, which can occur within minutes of an exposure, can lead to death.

If you have any questions or concerns, please contact 641.672.3127.

Dining Options

During your visit, there are multiple dining options available to you and your family.

Guest Room Service Tray – All items on the Room Service Dining Menu are available as a guest tray at a total cost of $6. Simply follow the instructions in the Room Service Dining Menu in the patient room and enjoy. Please Note Room Service Hours: 6:00 AM – 6:00 PM

Mahaska Health Café – located on Level 1 by taking elevator A or the stairs down to the Connector from Inpatient Services. Once on the Connector, turn left and follow the hallway until you reach the Mahaska Health Café. The Café is open from 8:00 am to 3:00 pm Monday through Friday, and 11:30 am to 1:00 pm Saturday and Sunday. They offer grab and go fruit and sandwiches, as well as specialty coffee and fountain pop. Lunch is served from 11:30 am to 1:15 pm. The Café accepts cash, check or debit/credit cards for payment.

Patients & Visitors 1
Patients & Visitors 2

Whispering Tree Gifts

Whispering Tree Gifts is located on Lower Level, entrance #4. Hours of operation are 9:00 AM – 4:00 PM Monday – Thursday, 9:00 AM – 1:00pm on Fridays, and closed on holidays.

Whispering Tree Gifts offers a wide variety of unique gifts and accessories from quality name brands and is staffed by volunteers of the Mahaska Health Auxiliary and is a 501(c)3 organization supporting the healthcare mission of Mahaska Health. All proceeds from items sold go directly back to Mahaska Health to pay for non-budgeted patient care items.

Some of the items found at Whispering Tree Gifts include:

  • Fresh Cut Flower Arrangements
  • Baby Gifts (stuffed animals, hats, frames, Woombies)
  • Jewelry and Accessories
  • Abdallah and Baker Candy
  • Seasonal Gifts
  • Greeting Cards (Stroke of the Heart, Gina B., Raspberry and Bonaire)
  • Personal Amenities

To order fresh cut flowers or to contact Whispering Tree Gifts, call 641.672.3465. Visa & Mastercard accepted.