Meet our Expert Walk-In Clinic Care Team:

Walk-In Clinic Care Team 1

Family Practice & Walk-In Clinic

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Walk-In Clinic Care Team 2

Family Practice & Walk-In Clinic

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Walk-In Clinic Care Team 3

Walk In Clinic, Pulmonology, Occupational & Employee Health

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Walk-In Clinic Care Team 6

Walk-In Clinic, Pediatrics & Primary Care

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Walk-In Clinic Care Team 7
Alicia Knox, ARNP

Walk-In Clinic

Walk-In Clinic Services

Walk-In is for acute; non-emergent illnesses or injuries. We treat illnesses and injuries such as sprains and strains, sore throats, ear aches, rashes, colds and coughs, high fever, body aches, minor infections, minor burns and cuts and suture removal.

Walk-In is not a substitute for emergency care and is not fully equipped for conditions that could require urgent medical intervention.

Walk-In providers cannot obtain prior authorizations from insurance companies for advanced medical imaging that may be needed for diagnosing potentially urgent issues.

STDs? – Yes, we do treat sexually transmitted diseases at Walk-In. Rest assured that we treat your medical information with a high degree of confidentiality and discretion.

Pap Smears? – No. Walk-In is not intended to replace routine care appointments with your primary care provider.

Allergies? – We can treat the acute symptoms of seasonal allergy such as coughing, sneezing, itchy eyes, runny noses, etc. For more in-depth allergy treatment and preventive care, please contact Mahaska Health Allergy/Immunology/Pulmonology at 641.672.3360 to schedule an appointment with Allergy Specialists.

Medication Refills? – It is also not appropriate to utilize Walk-In if you need a refill of maintenance medications, such as blood pressure or cholesterol pills.

Medication prescriptions? – Medications may need to be prescribed to treat a bacterial illness or symptom you are currently experiencing. Not all medications can be prescribed by Walk-In providers. For example, medications prescribed for long-term pain, maintenance prescription refills (such as blood pressure or cholesterol meds), narcotics or controlled substances (anxiety or ADHD meds) cannot be prescribed at Walk-In. Please discuss these needs with your primary care provider.

Antibiotics do not fight infections caused by viruses. According the Centers for Disease Control and Prevention (CDC), taking antibiotics for viral infections, such as colds, flu, most sore throats, bronchitis and many sinus or ear infections:

• Will not cure the infection
• Will not keep other people from getting sick
• Will not help you or your child feel better
• May cause unnecessary and harmful side effects
• May contribute to antibiotic resistance, which is when bacteria are able to resist the effects of an antibiotic and continue to cause harm

For more information about this growing issue, visit the CDC’s website.

If you have any questions please call us at 641.672.3100

Can my spouse get my lab results?

Due to the Health Information Portability and Accountability Act (HIPPA) we cannot disclose patient information to anyone, regardless of relationship, other than the patient, without their consent.

You may fill out a Release of Information form that will allow the Mahaska Health Medical Group to speak to the person you designate. Please see our Patient Privacy Notice for more information. There is also an option to create a “Family Account” on our patient portal.

The cost of a Walk-In Clinic visit is the same as the cost for a regularly scheduled visit with your primary care provider. Mahaska Health does not charge extra for use of the Walk-In Clinic. If you are referred for lab or radiology tests during your visit, these may result in an additional charge.

What forms of payment are accepted?
• We accept cash, checks and credit card payments.

How much should I expect to pay?
• For insured patients, we collect your deductible and/or co-pay at the time of service, and then bill your insurer for you. After your insurer sends an EOB (explanation of benefits) to us, Mahaska Health will bill you for any balance due.

COVID-19 Testing Resources for Patients

1. Test Iowa has closed its testing sites, but at-home testing kits are available for patients

a. Based on availability, kits can be picked up at Door 1 or the Walk-In. Please call 641.672.3100 with questions, or to check availability.

b. Visit the Test Iowa website to order a kit and it will be delivered to your home

You can order a free at home kit online at testiowa.com. Kits are shipped directly to your home.

c. The patient would collect their own swab and drop the kit off at a UPS drop off site

d. Turnaround for results is 3-7 days

e. Patients can also visit the TestIowa.com website for a kit to be sent directly to their home or to view other options

2. Hy-Vee – Oskaloosa, Albia, Knoxville, Ottumwa, Pella, and other locations

a. Further information can be found on the Hy-Vee.com/covid website, call ahead to confirm availability

3. Walgreens or CVS – Des Moines or Ottumwa locations

a. Visit their websites for further details, call ahead to confirm availability

4. If you are traveling, refer to specific guidelines based on your destination. If “PCR” testing or “medically supervised’ testing is required, please refer to specific guidelines based on destination.

***Information is subject to change based on changes in supplies and recommendations from the CDC and/or IDPH.

Patients with any of the following symptoms will be directed to the Walk-In clinic at Door 4 for evaluation and possible testing:

· Fever or chills

· Cough

· Shortness of breath or difficulty breathing

· Fatigue

· Muscle or body aches

· Headache

· New loss of taste or smell

· Sore throat

· Congestion or runny nose

· Nausea or vomiting

· Diarrhea

Symptoms that require evaluation in the Emergency Department:

· Trouble breathing

· Persistent pain or pressure in the chest

· New confusion

· Inability to wake or stay awake

· Pale, gray, or blue-colored skin, lips, or nail beds, depending on skin tone